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Have a question? Check out our frequently asked questions below. Our FAQs are designed to provide quick and easy answers to common questions, and to help you better understand our services and business.
Should I reboot when I have trouble?
No. Call Starwire before rebooting your devices. Once things have been rebooted it "erases" the history and makes it harder for us to troubleshoot and find the culprit. We need to see the issues "in action" in order to best diagnose it, which means seeing it before changes are made, like rebooting the device.
What are the speeds and prices?
Once we have your physical address we can start with knowing if we can provide service to your location. If we can provide service to your location we will then know what services are available for your location.
Will my monthly bill change?
No! Your monthly bill with remain the same.. EVERY month!
Will I be able to game?
Yes! Our latency is consistent, our speeds are as advertised (and if they're not, we want to hear about it). and we have many gamers on our service that enjoy it.
Is it reliable?
Yes! Starwire stands behind its product. We take what we do very seriously. If you do experience any issues, we want to be the first to know so we can help diagnose this issue and help get things working again.
Is it satellite?
No! Satellite signal has to make it from the ground to orbit/outer space. This causes high ping times, latency and poor connection due to weather.
Can I stream with your service?
Yes! Our team members will help you determine which service is best for your needs.